Grow with us...

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self. 

We’re current searching for a warm, welcoming, articulate Front Office Receptionist to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

About you...

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. 
• Ability to speak a secondary language is a plus.   
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. 
• Is flexible and willing to meet the demands of a 24-hour operation.

About us…

Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Inclusive & equitable work environment for all
• Team Member recognition programs
• Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
• Earth day giving back activities.
• Cycle Schemes
• Mental Health Training and collaborators with So Let’s Talk, Coin & Co & more
• Life Harmony: a refreshed look at agility working.
• Health & Wellness programs throughout the year
• Discounts across our properties and venues worldwide for all team members
• Paid Breaks for leaders.
• Enhance holidays- Up to 33 days for all
• Optional private medical schemes with optical and dental
• Paid sickness absence for all
• Increased pension scheme offering
• Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
• Cycle Schemes
• Wagestream financial planning services
• Recommend and friend schemes.
• Free food on shift in the best team heart-of-house spaces in Manchester.

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

SH Hotels and Resorts is an Equal Opportunity Employer.