Grow with us...

We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and refresh your leadership skills in our Guest Services department.   

The Treehouse Manchester has an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service team.  Our Guest Services Manager will train, supervise and mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

About you...

• Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
• Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation

About us…

Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Health & Wellness programs to suit all
• Mental Health Training and collaborators with So Lets Talk, Corin & Co & more
• Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers team members a chance to grow and flourish
• Work/Life Balance: Paid Time Off, Holidays, Agility
• Cycle Schemes
• Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
• Earth day giving back activities.
• Retirement Planning Pension schemes
• Wagestream financial planning services
• Team Member recognition programs
• Recommend and friend schemes.
• Free food on shift in your very own team canteen.
• Discounts across our properties and venues worldwide for all team members
• Inclusive & equitable work environment for all.

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

SH Hotels and Resorts is an Equal Opportunity Employer.