About you...
POSITION OVERVIEW
Responsible for all activities related to the sales function and revenue generation for the leisure market: including consortia, luxury consortia, wholesale, negotiated and corporate preferred accounts. Focuses on building long-term, value-based customer relationships that enable achievement of personal and team booking goals. Develop and implement sales action plans, maintain positive interdepartmental communications, and complete special projects as assigned by the Director of Sales & Marketing in leadership of the Sales team.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Supports Director of Sales & Marketing in establishing goals for the leisure sales team to optimize performance and hold the leisure management team accountable for desired outcomes.
- Fully develop Transient market segments (corporate, consortia, luxury agencies, leisure, and wholesale) and achieve room night and revenue goals in these segments.
- Develop and execute annual and quarterly Consortia Marketing Plans to shift market share. Review monthly production and develop action plans to improve market share.
- Target and win over business via outside sales calls, hosting site inspections, client entertainment, presentations, familiarization trips, and sales trips, cold calling and emailing, networking, attending industry and association events. Prospect, solicit and close new business as well as maintain repeat client’s needs and maximize revenues. Handle all major events and VIP clients.
- Responsible for achieving individual and team revenue goals by developing and executing a sales strategy to prospect and solicit new accounts and further develop existing accounts.
- Convert new corporate accounts to the hotel through solicitation, negotiation, RFP process and annual local preferred contracts.
- Collaborate with sales counterparts at other SH properties within the company to develop cross-selling opportunities.
- Attend departmental sales meetings and weekly revenue meetings to review activity and performance.
- Responsible for all phases of the sales process from lead generation, signed contracts, client changes, guarantees, set-ups, bill collection, payment confirmation, and rebooking.
- Prepare periodic Sales reports and updates as requested by corporate office or needed by the Director of Sales & Marketing.
- Focus on personal sales efforts to achieve maximum revenue return from key accounts.
- Develop new accounts and maintain growth of existing accounts.
- Stay informed of market trends to ensure a competitive position in the market.
- Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
- As a leader, inspire and enhance the 1 Hotels culture by example and demonstrate functional expertise.
- Conduct weekly 1 on 1 meetings with direct reports to ensure they are on target to meet or exceed their individual sales goals. Providing any necessary training, guidance or feedback.
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change.
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Is current and abides by all sales office procedures and systems.
QUALIFICATIONS & SKILLS
REQUIRED:
- A post-secondary diploma or degree in a field of study related to this profession; 4 years of experience in a comparable position and/or an equivalent combination of education and experience.
- Extensive hotel sales experience within the corporate and leisure market; demonstrated strong leadership and selling skills; and proven achievements in selling, optimizing guest and team member engagement and financial performance.
- Complete understanding, knowledge and ability to assimilate, analyze and implement action strategies through utilization of Hotelligence.
- Must possess strong presentation skills, exceptional follow-up capabilities and a strong business development acumen.
- Requires strong time management skills. Ability to manage multiple priorities and reprioritize when necessary.
- Experience successfully leading in a fast-paced environment and prioritizing demands.
- Strong interpersonal, team member relations and leadership abilities, a flexible, dynamic and positive demeanor.
- Must function optimally in a team environment and possess strength in strategic planning.
- Technically savvy and familiar with Sales & Marketing operating/budgeting systems and spreadsheets.
- Ability to identify and solve issues.
- Creative and strategic skills – idea generation, innovative, and creative problem solving.
- Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Flexibility to meet the demands of a 24-hour operation.
- Full-time position based on-site at the hotel.
PREFERRED:
- Prior experience in a quality luxury hotel brand; specifically in Sales.
- Knowledge of hotel structure and interaction between departments.
- Prior experience with Delphi and HMS or similar Property Management System.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!