Baccarat Hotel New York, located in the heart of Midtown Manhattan, is a luxurious and iconic destination that sets the standard for opulence and elegance. Boasting world-class amenities, impeccable service, and a commitment to providing an unparalleled guest experience, Baccarat Hotel New York is synonymous with sophistication and style.

The Baccarat Hotel is seeking a highly skilled and experienced Front Office Manager Overnight Relief to oversee the Front Office operations and ensure the highest standards of cleanliness and luxury are maintained throughout the hotel. The ideal candidate will have a minimum of 2 years of previous experience in luxury 5-star hospitality, with operational experience preferred.

As the Front Office Manager, you will:

• Lead a team of dedicated front desk agents and concierge staff, inspiring them to deliver flawless service and embody the Baccarat brand's essence of sophistication.
• Manage all aspects of guest arrivals, departures, and inquiries, ensuring seamless coordination between departments for a smooth guest journey.
• Uphold the highest standards of service and hospitality, maintaining the Baccarat Hotel's reputation as a beacon of luxury in NYC.
• Foster a culture of continuous improvement and guest-centric innovation within the front office team. Collaborate closely with other hotel departments to anticipate guest needs and exceed expectations at every touchpoint.

Requirements:

• Proven experience in a front office management role within a luxury hotel environment.
• Exceptional leadership skills, with a track record of motivating and developing high-performing teams.
• Impeccable communication and interpersonal abilities, with a passion for delivering unparalleled guest service.
• Strong organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment.

About us…

At Baccarat Hotel, we are committed to creating an inclusive and diverse workplace and welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion. We thank all applicants for their interest in joining our team and look forward to reviewing your application.

• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Join us at the Baccarat Hotel NYC and be a part of a legacy of elegance and refinement. If you're ready to elevate your career in luxury hospitality, apply now and let your talent shine in the heart of Manhattan's glittering skyline.