Grow with us... The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming Bell / Doorperson to come on board, someone who’s great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.    Inside Tip: Knowing a thing or two...or three about the history of 1 HOTEL HANALEI BAY to share with your guests will set you up for success.

Grow with us... The Banquets Team at 1 HOTEL HANALEI BAY is a seamless operation led by some of the most imaginative event experts in the biz. We’re currently seeking a detail-focused, energetic Banquets Server to assist with all manner of catered parties and meetings, from consistent and focused attention on the requests of every guest to breakdown of the banquet space. Not to mention, you’ll want to know the ins and outs of each event, including how the host envisions it. Because yes, you’ll help to make that happen. This is one role for which being a team player is a prerequisite and creative problem-solving is a genuine plus.   (Inside Tip: Collaboration is everything.)

Grow with us... When restaurant guests arrive at 1 HOTEL HANALEI BAY, the very first welcome they receive will often be from our hosts.  This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brand’s best self.     We’re currently seeking a Host for Welina Terrace who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome.  Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant.  This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.  

Grow with us... POSITION OVERVIEW   1 Hotel Hanalei Bay is committed to being a leader of conscious tourism by creating enriching educational and conservation focused opportunities for guests and team members to engage. Our Manager of Hawaiian Culture will play a key role in setting the resort’s cultural compass, leading meaningful and relevant hands-on activities, guide us in Native Hawaiian protocol, serve as a connector to the community and an ambassador to our destination.   PRINCIPLE DUTIES AND RESPONSIBILITIES - Share story and essence of aloha across the resort with guests and team members of 1 Hotel Hanalei Bay. - Develop, lead and manage weekly programming highlighting interactive cultural activities designed to engage and educate resort guests including but not limited to programming sessions (hula, lei making, native plant botanical tours, ‘ōlelo, kapa printing, moʻolelo) seasonal celebrations (Prince Kuhio Day, May Day, Makahiki). - Manage recruitment of cultural focused talent search and participating Team Members leading cultural programming. - Guides the team on correct and appropriate use of Hawaiian Language, artwork, etc. throughout the Resort. - Development of resort moʻolelo for guest, team, marketing, social - Supports the Director of Marketing, PR, and Programs in recruiting practioners for cultural programs and promoting current programs. - Lead cultural events blessing, VIP welcomes, sites, cultural integrations in meetings for guests and team members - Creates and plans interactive cultural displays - Works alongside the Daylife Manager in creating activity schedule and communicating program information to guests when they register for programs. - Communicates and works closely with culture practioners in developing opportunities for resort that align with guiding pillars - Represent the resort as cultural ambassador to the community at cultural and industry events - Encourage team members to participate in relevant community cultural gatherings that promote Hawaiian cultural education and v - Work with the Daylife Manager and Program Management team to develop partnerships with local groups that align with 1 Hotels’ - Support Director of Marketing, Director of Spa and Daylife Manager to develop and implement an annual budget and activity plan for the Resort cultural programs and submits ideas for capital improvements to enhance the hotel through culture. - Support the Spa and Wellness Department in integrating Hawaiian Culture practices and relevant protocol in wellbeing experiences and activites. - Support People Ops Department in integrating Hawaiian values in trainings and practices tied to Heart of House and Team Member experiences. - Support the Food and Beverage Department with concept development and planning / executing an authentic cultural entertainment at 1 Hotel Hanalei Bay. - Support cultural integration across the resort experience including but not limited to Seedlings, (Inside Tip: This role was made with room to grow for a service-minded rockstar.) 

Grow with us... A step in the right direction, and a rare opportunity to be part of a world-class team. The Bamford Spa at 1 HOTEL HANALEI BAY is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Spa Receptionist whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.   As the Spa Receptionist, you will have the opportunity to make the first impression with each spa guest, you'll assist them in booking treatments and selecting products that match their needs. Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need.

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 HOTEL HANALEI BAY understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Server for SANDBOX, BEACH & POOL.     In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.       Inside tip: Being attentive to the smallest details will ensure your success in this role

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with.  The Food & Beverage team at 1 HOTEL HANELEI understand (and value) that hiring extraordinarily service-minded people is an essential key to providing our hotel guests with an enhanced and memorable experience.     Our team is currently seeking a hard-working, attentive Barista for Wai'oli.  In this role, you'll relish in the thought of executing the perfect beverage for our guests made with TLC, and possibly even convince them to return.     Inside tip: If you feel that being a barista is an artform in itself, we'd love to hear from you.  

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with.  The Food & Beverage team at 1 HOTEL HANALEI BAY understand (and value) that hiring extraordinarily service-minded people is an essential key to providing our hotel guests with an enhanced and memorable experience.     Our team is currently seeking a hard-working, attentive Barista for Wai'oli.  In this role, you'll relish in the thought of executing the perfect beverage for our guests made with TLC, and possibly even convince them to return.     Inside tip: If you feel that being a barista is an artform in itself, we'd love to hear from you.  

Grow with us... If you’re calm, cool, and collected, we have a job for you.   We’re currently seeking a Loss Prevention Officer at 1 HOTEL HANALEI BAY to maintain the safety and security of the hotel’s guests, associates and assets. This job is all how about how you react, or just as important, don’t react, in a crisis. It’s about staying a step (or five) ahead of potentially dangerous situations, identifying them and managing them with professionalism, reasonable thinking and in accordance with 1 HOTEL HANALEI BAY’s policies.   (Inside Tip: Meditation is an incredibly useful practice.)

Grow with us... It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 HOTLE HANALEI BAY, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout Cook 2: On-Call a foodie at heart. Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.    

Grow with us... It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 HOTEL HANALEI BAY, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout Cook 2 a foodie at heart. Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.    

Grow with us... Life at the SH Hotels and Resorts is based on a simple idea: the world is beautiful, and we want to keep it that way, which means we always seek out new experiences, new neighborhoods, and all the roads in between. We are currently in search of a Lead Concierge and a true bon vivant—a person who loves, more than anything, to eat, drink, chat, and explore, someone who’ll share thoughtful, personal recommendations on everything from secret sunsets in Haena to an award-winning bar in Hanalei. We’re looking for someone who cares deeply about details, who’ll get you a table at that impossible-to-reserve restaurant, then send you for drinks at a blissful hideaway you’d never have found, introduce you to an incredible gallery, give you background on the neighborhood, and anything else you can imagine.      So, if your dream job involves talking at length (and with authority) about who makes the best local, well…anything—you might want to give us a call..   POSITION OVERVIEW:   Work effectively as part of the Front of House service team to provide efficient and courteous Concierge service to internal and external guests. Primarily responsible for, but not limited to, responding to a wide variety of guest requests by accurately assessing the needs of the guest and adding personal recommendations and touches to deliver the ultimate guest experience and maximize guest engagement while complying with all 1 Hotels policies.   PRINCIPLE DUTIES AND RESPONSIBILITIES:   · Responsible for setting and achieving goals for the Concierge Team · Managing and supervising the performance of the concierge team · Set Departmental objectives, work schedules, budget, policies, and procedures. · Proven skill in developing relations with guests, vendors, and internal departments. · Monitor Guest satisfaction reports and implement action to improve results. · Offering personalized service to guests such as restaurant reservations, arranging for spa services, booking transportation (limousines, airplanes, boats, etc.), procuring tickets to special events, and assisting with travel arrangements · Coordinating with other departments to ensure guest needs and requests are met. · Build a network of contacts in industry on the island. · Create special conversations with guests which identify personal preferences to record each guest's profile history. · Share in-depth knowledge or access to information regarding directions, travel time, cost, and various forms of transportation. · Maintain a constantly updated database with extensive information about the island highlights and approved vendors that reflect the 1 Brand. · Maintaining a thorough knowledge of the resort’s services, room types, prices, and policies · Maximize Sales Revenue through upselling. · Demonstrate first-hand knowledge of the recommendations with thorough research. · Be proactive and anticipate the complete requirements to make the experience a success. · Be knowledgeable of all in-house and arriving guests. · Make and confirm all transportation arrangements with a contracted company. · Arrange package delivery and pickup for guests. · Assist guests with mail, messages and any plans or arrangements they require. · Provide guests with confirmation of dining reservations, transportation, event tickets, etc. in the form of written, printed, or computer-generated forms. · Communicate all important details to leadership and colleagues. · Maintain a clean, neat and organized work area. · Maintain a consistent pre- arrival program for our incoming guests following the 1 way standard procedure · Stay current with developments and procedures in the hotel by attending daily front office rallies and reviewing the front office communications pass-ons daily. · Ability to assist guests with PMS questions, arrivals, and departures in HMS to prevent any queuing in the lobby. · Reconciliation of commissions, vendors billing and amenities · Perform any other reasonable duties as requested by the leadership team. · Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. · Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. Provide courteous, friendly and efficient service to all internal and external guests. Thank guests with genuine appreciation. · Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change. · Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected. · Establish and maintain open, positive, collaborative, and professional internal and external relationships. Develop lasting relationships with guests and secure repeat business. Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience. · Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. · Ensure compliance with hotel policies, procedures, and standards with self and colleagues. · Ensure uniform and personal appearance are clean and professional. · Maintain confidentiality of proprietary and guest information. Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. And that’s what our Housekeeping team focuses on every minute, whether it’s adjusting a hallway area rug so it’s just right, or leaving a bedroom in such beautiful condition that guests can’t help but put their feet up and stay awhile, surrounded by a sense of beauty and calm. We’re currently seeking an Assistant Director of Laundry Services to lead our Housekeeping team at 1 HOTEL HANALEI BAY, a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.   The Laundry Manager is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.    Inside tip:  Leading by example may lead you to incredible growth opportunities.   POSITION OVERVIEW   Provides leadership, direction, and motivation to the team members in the Laundry Department, ensuring the successful execution of daily laundry operations and daily productivity for the team.   PRINCIPLE DUTIES AND RESPONSIBILITIES   · Developing and putting into operation the current system and technical advancement in the field of laundry operations. · Understanding of PH levels and chemicals involved formulating washing formula for stained loads. · Ensuring the washing of linen and uniforms as per standard. · Respond to emergency situations using information contained in MSD sheets. · Identify linen abuse and damage. · Maintenance and upkeep of all laundry equipment. · Coordinating with the Engineering Department about their routine maintenance of the equipment · Execute Monthly Linen, Terry, Bathrobes and Uniform Inventory · Preparing Annual Laundry Budget · Develop new methods for increasing laundry efficiency. · Coordinate with the maintenance team for outstanding repairs of machinery. · Overall controlling and supervision of the Department. · Training and coordination with supporting Departments. · Record and monitor laundry costs. · Make reports and recommendations when required. · Oversee the laundry equipment preventive maintenance program. · Approve distribution of linen to guestrooms, Food & Beverage department areas, spa and culinary · Direct all Laundry staff. · Approve the Laundry team member schedule. · Organizing training for the staff. · Hire and train new laundry staff. · Plan and provide recommendations for uniform replacement. · Ensure the uniform room inspects all uniforms daily for replacement and damage. · Conduct weekly departmental meetings with the team. · Ensure laundry status is communicated to Housekeeping and Hotel Leadership in a timely and efficient manner. · Communicate the impact of the department’s operations on the property’s operational and financial goals and objectives and achieve or exceed budgeted goals. · Inventory stock to ensure adequate supplies and ensure all team members have proper supplies, equipment, and uniforms. · Communicate areas that need attention to staff and follow-up to ensure understanding. · Supervise daily laundry shift operations and ensure compliance with all Laundry & Housekeeping Department policies, standards, and procedures. · Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings). Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. · Schedule team members to business demands and track team member time and attendance. · Manage staffing levels to ensure that operational needs and financial objectives are met. · Observe team member service behaviors and provide ongoing feedback. · Ensure team member recognition is taking place on all shifts and participate in all team member recognition programs. Celebrate successes and publicly recognize the contributions of team members. · Solicit team member feedback, utilize an “open door” policy and review employee engagement results to identify and address team member problems or concerns. · Stay informed of market trends and introduce new products and services to drive department success, increase revenue and ensure a competitive position in the market. · Ensure proper controls are in place and polices are established and followed by all team members and are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard. · Participate in the development and implementation of corrective action plans to improve operational success and strive to improve service performance. · Respond to and handle internal and guest problems and complaints. · Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change. · Establish and maintain open, collaborative internal and external relationships and ensure direct reports do the same. · Provide inspirational leadership to enliven the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars. · Recruit and select talented team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands. · Train department team members: plan, assign and direct work; reward and discipline team members; address complaints and resolve problems. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance. Empower team members to deliver the ultimate guest experience. · Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example. · Build and maintain an organizational culture that maximizes guest and employee engagement and attracts top talent.

Grow with us... We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.      1HOTEL HANALEI BAY has an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team.  Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.    We’re currently in search of an Assistant Director of Food and Beverage for the Beach & Pool who shares these values and will champion them at 1 Hotel Hanalei Bay. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.    (Inside Tip: This role was made with room to grow for a service-minded rockstar.) Position Overview:   Responsible for the total operation of pool, beach, restaurant, and cabanas including building sales and all other aspects of profit and loss, hiring/training of management and hourly team, daily execution of safety/sanitation, cleanliness, maintenance quality food preparation and guest service.   Responsibilities: • Develop and communicate a departmental strategy that is aligned with the property and brand and lead in its execution.• Establish goals to optimize performance and hold the department leadership team accountable for desired outcomes.• Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.• Supervise and manage team members and day-to-day operations understanding positions well enough to perform duties in team member absence.  Ensure and maintain the productivity level of team members.• Assist team members on the floor during meal periods and high demand times.• Provide excellent customer service to all team members and respond quickly and proactively to team member concerns.• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.  Respond quickly and proactively to guest’s concerns and take ownership of guest complaints/problems until they are resolved or addressed.• Improve service by communicating and assisting team members to understand guest needs, providing guidance, feedback and individual coaching when needed.• Meet with guests on an informal basis during meals or upon departure to obtain feedback on food & beverage quality, service and overall satisfaction. • Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.• Identify the developmental needs of others and provide opportunities for growth and development to maximize talent. • Develop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.  Maintain a positive cost management index for departmental operations.  • Partner with the Marketing team to develop a comprehensive restaurant marketing plan that is aligned with the restaurant concept, including social media, in-house collateral, and events.  Review and refresh plan quarterly.  Report out on successes and misses of program. • Oversee the financial aspects of the department including purchasing, payment of invoices and payroll.• Ensure proper controls are in place and polices are established and followed by all team members.• Establish and maintain open, collaborative relationships and ensure direct reports do the same.• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).• Establish and maintain relationships with leaders and team members in other departments and ensure restaurant offerings are well communicated throughout the property.• Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.• Create a learning atmosphere with a focus on continuous improvement.• Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.• Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.  Ensure the environment of the department emphasizes motivation, empowerment, team work, continuous improvement and a passion for providing service.  Encourage and build mutual trust, respect and cooperation among team members.• Ensure company policy and Brand Standards are followed.• Optimize profits by controlling food, beverage and labor costs.• Hiring, training and developing new hourly team members.• Increasing sales by ensuring guest satisfaction and prompt problem resolution.• Maintain an overall management style in accordance with our established best practices.• Provide leadership and direction to all team members to ensure efficient operation.• Ensure food quality and availability.• Prepare and present hourly team member reviews.• Responsible for ensuring team members have the tools to do their jobs.• Oversee the progressive discipline aspects of the department.• Ensures the training for newly hired staff is completed and they are certified to do their jobs.• Complete all tasks assigned by Division Head on time.• Manage day to day operations during scheduled shifts that include daily decision making, team member support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.• Review daily inventory, food costs, missing check reports, average checks, cover counts, and sales goals, and develop action plans if any fall below necessary standards.• Work with all managers to achieve individual performance goals and metrics that profitably grow the business while strengthening the brand and culture• Continually communicate with the management team, line employees and support staff regarding operational issues to find solutions to problems• Maintains regular 1 to 1meetings with the management team in order to create accountability.• Maintain proper staffing levels to ensure efficient and proper guest service. • Be knowledgeable of policies regarding personnel and administer prompt, fair and consistent corrective action for any and allviolations of company policies, rules and procedures.• Responsible for the cleanliness and proactive maintenance of all areas of the restaurant including public areas. • Prepare daily/weekly payroll reports.• Attend weekly staff meetings, F&B meetings, pre-convention meetings, B.E.O. review meetings.• Optimize profit by scheduling labor efficiently and ordering food and supplies to maintain appropriate inventory, portion correctly, minimize waste, etc.• Prepare end of shift reports including daily labor, food control and daily sales.• Immediately communicate and report equipment problems, practice good preventive maintenance with the Engineering team.• Increase sales by ensuring guest satisfaction and prompt problem resolution.• Exercise good judgment and decision making in escalating concerns and aggressively resolve issues.• Ensures the environment in the restaurant supports our core values and encourage fun in the workplace.• Responsible for compliance with OSHA, local health and safety codes as well as company safety and security policies. Emphasize safety, sanitation and security awareness, and ensure that team members are properly trained to create a safe work environment.• Ensure adherence to company cash handling and payment processing procedures.• Maintain food quality standards for the restaurant. Oversee all phases of food procurement, production and service, including,inventory and ordering, storage and rotation, food preparation, recipe adherence, plate presentation, and service and production time standards.• Ensures facilitation of rally’s in all shifts.• Responsible for the selection, on boarding and retention of team members through motivation, recognition, coaching and development.

Grow with us... That’s right. You could potentially get paid to spend the day at the pool. Sound glorious? It kind of is.   We’re currently seeking a Pool Attendant to assist guests with anything and everything they need while lounging poolside, from delivering towels to setting up a beach chair in the perfect spot. You’ll also be expected to maintain the surrounding area to perfection, and foster guest loyalty and satisfaction every second of the shift.   (Inside tip: Jobs in a luxury space with the word “pool” in the description don’t come around that often)

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 HOTEL HANALEI BAY understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Server for 1 Kitchen PM.     In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.       Inside tip: Being attentive to the smallest details will ensure your success in this role

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Room Attendant to join our 1 HOTEL HANALEI BAY team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   Earn up to $1,000 Sign-on Bonus - The $1,000.00 sign-on bonus is valid for new job offers starting April 12, 2024 – July 12,2024  - The sign-on bonus will be paid to new team members in 3 payments after the candidate is hired and completes the specified days of employment. - On the 1st pay period following the completion of 30 days the team member will receive $250.00. The second $250.00 will be paid in the pay period following the completion of 90 days. Final payment of $500 will be paid in the pay period following the completion of 6 months. (Inside Tip: unexpected details are everything)

Grow with us... It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 HOTEL HANALEI BAY, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout Cook 1 a foodie at heart. Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.    

Grow with us... Planning a trip should be fun and easy, right? At 1 HOTEL HANALEI BAY, our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage.  Our team at 1 HOTEL HANALEI BAY is currently seeking an articulate, experienced Reservations Agent to join the team.  If you live for the details, and love seeing a great plan come to life, you might want to give us a call. 

Grow with us... The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming House Car Driver to come on board, someone who’s great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.    Inside Tip:  Knowing a thing or two...or three about the history of 1 HOTEL HANALEI BAY to share with your guests will set you up for success. 

Grow with us... The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming Bell Attendant to come on board, someone who’s great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.    Inside Tip: Knowing a thing or two...or three about the history of 1 HOTEL HANALEI BAY to share with your guests will set you up for success.

Grow with us... The unsung superheroes of PROPERTY NAME are those who keep guests safe and the property secure. Our Engineers protect and maintain the hotel itself, the property it’s on, and the surrounding grounds.  They attend to daily maintenance and repairs, from HVAC problem-solving to dry wall repair. Generally, engineers are the people who save the day, and who also ensures there is rarely, if ever, a day that needs saving.  We’re currently seeking an affable, reliable Engineer M2 at 1 HOTEL HANALEI BAY to lead the PM Shift and keep things running smoothly behind the scenes. And when you’re engaging with guests, it’s all about being accommodating, patient, and warm while resolving the issue as quickly and seamlessly as possible.   If you’re nodding in agreement while reading this, we’d love to connect.    Inside Tip: Flexibility, fast-thinking and teamwork are the keys to success in this role. 

Grow with us...   Definitely a step in the right direction, and a rare opportunity to be part of a world-class team. The Bamford Wellness Spa at 1 HOTEL HANALEI BAY is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Massage Therapist whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.   Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need.    

Grow with us... SH restaurant life is non-stop...and 1 HOTEL HANALEI BAY is full of some of the most imaginative food people in the industry. You’ll be part of an innovative team that’s always looking to make the next dish even more delicious than the last, and one that thrives on consideration, thoughtfulness, collaboration and hard work.   We’re currently seeking a Steward at 1 HOTEL HANALEI BAY. You’ll assist in maintaining the highest standards of food storage and safety, recycling processes, and most important, you’ll keep every utensil, every glass, every dish—absolutely sparkling.   (Inside Tip: It may seem obvious, but don’t be afraid to roll up your sleeves and get your hands dirty.)  

Grow with us... If you’re calm, cool, and collected, we have a job for you.   We’re currently seeking a Loss Prevention Officer at 1 HOTEL HANALEI BAY to maintain the safety and security of the hotel’s guests, associates and assets. This job is all how about how you react, or just as important, don’t react, in a crisis. It’s about staying a step (or five) ahead of potentially dangerous situations, identifying them and managing them with professionalism, reasonable thinking and in accordance with 1 HOTEL HANALEI BAY'S policies.   (Inside Tip: Meditation is an incredibly useful practice.)

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 HOTEL HANALEI BAY understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Server for Welina Terrace.     In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.       Inside tip: Being attentive to the smallest details will ensure your success in this role

Grow with us... Life at SH is based on a simple idea: we believe that life is beautiful and we want to keep it that way. That means hiring leaders for our Banquet Teams who have shown themselves to be the very best in their fields, inspiring staff on the daily and leading by example, collaborating on each new project to inspire and assist in executing events that leave our guests feeling in awe of their surroundings.     We’re currently searching for a seasoned and imaginative Banquet Captain to support the management and the front and heart-of-house teams at our 1 HOTEL HANALEI BAY. The Banquet Captain will oversee all aspects of the banquet events, including  reviewing BEO's and executing a perfect set-up and (and break down) of each event,  training new team members and elevating service standards at every turn, actively participating in day-to-day operations, upholding the service standards to the highest level...and everything in between, up to the very last goodbye.    Inside Tip: If you have banquet experience and an impeccable flair for pairing wine, food, and stay current on event trends, you may be just the person we're looking for.  

Grow with us... Imaginative. Fun. Amazing at what they do. That’s the Banquet Team at 1 HOTEL HANALEI BAY, and it’s led by some of the most imaginative event experts out there. We’re currently seeking a Banquets Attendant (Porter) to be a part of that team. Which means complete devotion to any task you’re assigned, from setup and breakdown of tables to consistently warm and informed guest interactions. No doubt you’ll be expected to go above and beyond, but in turn there is so much room to grow in your role, and then eventually something even bigger.   (Inside Tip: Being multi-lingual is a HUGE plus, so get out the Rosetta Stone.)

Grow with us... It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 HOTEL HANALEI BAY, we fill our kitchens with locally-sourced organic produce, and we run a culinary team that loves utilizing fresh seasonal ingredients, thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout Sushi Cook.    Inside tip: in this role, being a perfectionist is never a “weakness.”    

Grow with us... One of the best parts of In Room Dining at 1 HOTEL HANALEI BAY is that if you’re doing it right, guests are always happy to see you, whether they’re craving a good meal after a long flight, or surprising their person with a sublime spread for two.     We’re currently seeking an On-Call In-Room Dining Coordinator who enjoys keeping our guests happy and sated, to participate in all tasks related to in-room dining setup and breakdown, and fulfill any other guest requests with genuine enthusiasm, warmth and efficiency.     Inside Tip: A sharp sense of timing is essential; and attention to the smallest details go a long way. 

Grow with us... One of the best parts of In Room Dining at 1 HOTEL HANALEI BAY is that if you’re doing it right, guests are always happy to see you, whether they’re craving a good meal after a long flight, or surprising their person with a sublime spread for two.     We’re currently seeking an In-Room Dining Server who enjoys keeping our guests happy and sated, to participate in all tasks related to in-room dining setup and breakdown, and fulfill any other guest requests with genuine enthusiasm, warmth and efficiency.     Inside Tip: A sharp sense of timing is essential; and attention to the smallest details go a long way. 

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with.  The Food & Beverage team at 1 HOTELHANALEI BAY understand (and value) that hiring extraordinarily service-minded people is an essential key to providing our hotel guests with an enhanced and memorable experience.     Our team is currently seeking a hard-working, attentive On-Call Barista for Neighbors.  In this role, you'll relish in the thought of executing the perfect beverage for our guests made with TLC, and possibly even convince them to return.     Inside tip: If you feel that being a barista is an artform in itself, we'd love to hear from you.  

Grow with us... SH restaurant life: it requires strength, patience, stamina, imagination, great reflexes, openness to change, and a good sense of humor. Being nice goes a long way, too. We’re currently in search of an affable, creative, and accommodating Bartender, with the chops to win multiple mixology awards and the exuberance to provide guests a memorable, mood-lifting experience.   Inside tip:  If you're already thinking about a great new cocktail utilizing fresh, seasonal ingredients, we really think you should apply.       

Grow with us... 1 HOTEL HANALEI BAY is seeking a warm, articulate, instinctively helpful, sustainably minded Good Things Retail Attendant to join our team. You’ll be responsible for delivering an exceptional welcome to our guests, providing consistently attentive, thoughtful and helpful experience throughout their stay, and maintaining the elevated vibe within our shops. 

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 HOTEL HANALEI BAY understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Busser/Runner for our Sandbox, Beach & Pool.  In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.     Inside tip: Being attentive to the smallest details will ensure your success in this role 

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 HOTEL HANALEI BAY understand (and value) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Food Runner for our Sandbox, Beach & Pool.  In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.     Inside tip: Being attentive to the smallest details will ensure your success in this role 

Grow with us... Definitely a step in the right direction, and a rare opportunity to be part of a world-class team. Anatomy at 1 HOTEL HANALEI BAY is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Fitness Instructor whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.    

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Laundry 2 to join our 1 HOTEL HANALEI BAY team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   (Inside Tip: unexpected details are everything.)

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Laundry 1 to join our 1 HOTEL HANALEI BAY team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   (Inside Tip: unexpected details are everything.)

Grow with us... Our 1 HOTEL HANALEI BAY is currently seeking a creative, inspiring Chef de Cuisine to head our kitchen for our 1 Kitchen. Our culinary team is comprised of thoughtful and passionate food-lovers and award-winning chefs who consistently strive to ensure the kitchen is a seamlessly-run space to drive innovation, surprise, and new ways to think about how we eat.   In this role, you’ll be in charge of the whole operation, ensuring that no detail goes unnoticed, and that everyone is working together to optimize the guest experience and deliver an unforgettable meal.

Grow with us... It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 HOTEL HANALEI BAY, we fill our kitchen with organic produce, and we run a culinary team that believes in perfection, creativity and simplicity, respects nature and loves good food.   We’re currently looking for a seasoned Executive Sous Chef who thrives within a mission-driven environment, creates change through culinary innovation, and is a proven and effective leader, with the talent and desire to imagine unique, locally-sourced, unforgettable dishes. If you’re already thinking of new menus, we’d love to hear from you.

Grow with us... If you’re reading this, we’re guessing you know your way around a kitchen. And if we’re right, well, read on.    We’re currently seeking a detail-obsessed Sous Chef with the leadership skills to motivate an amazing team, all while managing the daily (and detailed) operations of a high-volume, fast-paced scratch kitchen. Here’s the best part: you’ll continue to learn from some of the most creative chefs in the industry, assisting in all manner of food prep, line staff supervision, inventory, and lots of on-the-spot solutions. Our 1 HOTEL HANALEI BAY is a top-notch team of food-lovers with the talent to change the way we live and eat. Interested? Show us you have what it takes, and the (kitchen) door is open.    Inside Tip: Creativity, empathy and mad chopping skills go a very long way.

Grow with us... That’s right. You could potentially get paid to spend the day at the pool. Sound glorious? It kind of is.   We’re currently seeking a Part-Time Pool Attendant to assist guests with anything and everything they need while lounging poolside, from delivering towels to setting up a beach chair in the perfect spot. You’ll also be expected to maintain the surrounding area to perfection, and foster guest loyalty and satisfaction every second of the shift.   (Inside tip: Jobs in a luxury space with the word “pool” in the description don’t come around that often)

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Public Area Attendant to join our 1 HOTEL HANALEI BAY team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.    

Grow with us... If you’re calm, cool, and collected, we have a job for you.   We’re currently seeking a Loss Prevention Officer at 1 Hotel Hanalei Bay to maintain the safety and security of the hotel’s guests, associates and assets. This job is all how about how you react, or just as important, don’t react, in a crisis. It’s about staying a step (or five) ahead of potentially dangerous situations, identifying them and managing them with professionalism, reasonable thinking and in accordance with 1 Hotel Hanalei Bay policies.   (Inside Tips: A Hawaii Guard Certification and CPR are requirements of the position.  You'll need to have or obtain these items.)

Grow with us... We’re currently in search of a detail-devoted, cleanliness-obsessed Uniform Attendant with tailoring abilities to join our 1 Hotel Hanalei Bay team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand. This is a wonderful opportunity to work within the Laundry & Housekeeping Departments, ensuring that employees have clean, well-fitting uniforms.  Your skills are very important to the professional appearance of each and every uniformed team member.  If you enjoy greeting your fellow co-workers and providing a welcoming experience as they start their day, this opportunity may be just what you've been looking for. (Inside Tip: unexpected details are everything. If you enjoy sewing, this is an opportunity to showcase your expet tailor/seamstress talents.)  

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 Hotel Hanalei Bay understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.     Seeking an energetic, outgoing, and highly reliable Barback to join our team. You’ll be responsible for supporting the bartender across all responsibilities, helping to create an unforgettable, distinctive experience for our guests.  This is an ideal path for those who have some bartending experience and want to grow within the field.     Inside tip: Being attentive to the smallest details will ensure your success in this role.     

We’re currently seeking an On-Call Banquet Attendant/Porter to be a part of our team.  This position is for the person who likes to be a part of the magic of banquets and special events: Starting with an empty room or tent, or poolside area overlooking Hanalei Bay, you and the team create extraordinary experiences, setting up the foundation for once in a lifetime events – weddings, important birthday, luaus, and full moon celebrations.  Those events can’t take place without tables, chairs, dance floors, and buffet tables. When the event is over, you and the team will take items down, and return the tent, or banquet area back to a clean slate until the next memorable event. You can be part of the team that creates memorable moments. It takes preparation, thoughtful teamwork, and the ability to work in a calm manner during the special event's activities.

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.    We’re currently in search of an Assistant Food and Beverage Manager for our restaurant outlets who shares these values and will champion them at 1 Hotel Hanalei Bay. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.    (Inside Tip: This role was made with room to grow for a service-minded rockstar.)