Grow with us... It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 HOTEL HANALEI BAY, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout Cook 2 a foodie at heart. Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.    

Grow with us... SH restaurant life is non-stop, fun and inspiring...and 1 Hotel Toronto is full of some of the most imaginative food people in the industry. We’re currently seeking a Stewarding Supervisor to join the team at 1 Hotel Toronto.   You’ll be part of an innovative team that’s always looking to make the next dish even more delicious than the last, and one that thrives on consideration, thoughtfulness, collaboration and hard work. You’ll assist in maintaining the highest standards of food storage and safety, recycling processes, and most important, you’ll keep every utensil, every glass, every dish—absolutely sparkling.    Inside Tip:  This is a great opportunity for anyone looking to grow their career in a scratch kitchen. 

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Room Attendant to join our 1 Hotel San Francisco team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   (Inside Tip: unexpected details are everything)

Grow with us... SH restaurant life: it requires strength, patience, stamina, imagination, great reflexes, openness to change, and a good sense of humor. Being nice goes a long way, too. We’re currently in search of an affable, creative, and accommodating Bartender, with the chops to win multiple mixology awards and the exuberance to provide guests a memorable, mood-lifting experience.   Inside tip:  If you're already thinking about a great new cocktail utilizing fresh, seasonal ingredients, we really think you should apply.      

Grow with us... SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Our group is thriving and are in need of seasoned leaders, passionate about Hospitality and for the preservation of our planet, to grow with us taking SH Hotels & Resorts to new levels.     Our Mission to find talent is simple: We seek thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause - do all the good we can.  And we use our hotels as a platform for change.    We’re currently in search of a seasoned and highly ambitious, opening Director of Sales & Marketing for our 1 Hotel Toronto, an extraordinary leader who isn't afraid to take calculated risks and develop solutions, who’s a natural at relationship building, and a sharp numbers person; can review and analyze department collateral, drive measurable results and increase total revenue. Now that’s a beautiful thing.

Grow with us... If you’re calm, cool, and collected, we have a job for you.   We’re currently seeking a Loss Prevention Officer at 1 Hotel South Beach to maintain the safety and security of the hotel’s guests, associates and assets. This job is all how about how you react, or just as important, don’t react, in a crisis. It’s about staying a step (or five) ahead of potentially dangerous situations, identifying them and managing them with professionalism, reasonable thinking and in accordance with 1 Hotel South Beach’s policies.   (Inside Tip: Meditation is an incredibly useful practice.)

Grow with us... SH restaurant life is non-stop...and 1 Hotel West Hollywood is full of some of the most imaginative food people in the industry. You’ll be part of an innovative team that’s always looking to make the next dish even more delicious than the last, and one that thrives on consideration, thoughtfulness, collaboration and hard work.   We’re currently seeking a Steward at 1 Hotel West Hollywood. You’ll assist in maintaining the highest standards of food storage and safety, recycling processes, and most important, you’ll keep every utensil, every glass, every dish—absolutely sparkling.   (Inside Tip: It may seem obvious, but don’t be afraid to roll up your sleeves and get your hands dirty.)  

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.    We’re currently in search of an Assistant General Manager for Harriet's Rooftop who shares these values and will champion them at 1 Hotel Toronto. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.    (Inside Tip: This role was made with room to grow for a service-minded rockstar.)

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Houseperson to join our 1 Hotel South Beach team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   (Inside Tip: unexpected details are everything.)

Grow with us... SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Our group is thriving and are in need of seasoned leaders, passionate about Hospitality and for the preservation of our planet, to grow with us taking SH Hotels & Resorts to new levels.     Our Mission to find talent is simple: We seek thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause - do all the good we can.  And we use our hotels as a platform for change.    We’re currently in search of a seasoned and highly ambitious, opening Director of Sales & Marketing for our 1 Hotel West Hollywood, an extraordinary leader who isn't afraid to take calculated risks and develop solutions, who’s a natural at relationship building, and a sharp numbers person; can review and analyze department collateral, drive measurable results and increase total revenue. Now that’s a beautiful thing.

Grow with us... If you’re calm, cool, and collected, we have a job for you.   We’re currently seeking a Security Officer at 1 Hotel Mayfair to maintain the safety and security of the hotel’s guests, associates and assets. This job is all how about how you react, or just as important, don’t react, in a crisis. It’s about staying a step (or five) ahead of potentially dangerous situations, identifying them and managing them with professionalism, reasonable thinking and in accordance with 1 Hotel Mayfair’s policies.   (Inside Tip: Meditation is an incredibly useful practice.)

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at Treehouse Hotel understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Busser/Runner for our Pizzeria Enoteca Mozza.  In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.     Inside tip: Being attentive to the smallest details will ensure your success in this role 

Grow with us... The front office, the heart of every single one of our hotels. It’s the team who first greets guests when they step inside 1 Hotel Mayfair, tends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.    We're currently seeking an impossibly charismatic Front Office Supervisors at our hotel. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels.  If you feel this role is calling out your name, we'd love to hear from you. 

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.    We’re currently in search of a Casa Madera Floor Manager who shares these values and will champion them at 1 Hotel Toronto. Who strives to be a leader second-to-none, knows how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome.   Sound like you? We’d love to connect.   (Inside Tip: This role was made with room to grow for a service-minded rockstar.) 

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way, especially when it comes to our guest experience.    Our hotel leadership teams are at the very roots of our success. They are accountable to everyone that visits our hotel - team members and guests alike, ensuring every individual endures a remarkable experience the moment they walk into our hotels. Our leaders are friendly and approachable and provide continuous guidance to their teams which is apparent from the infectious energy we feel throughout the hotel. They manage the daily and lead by example, seizing every opportunity to leave things better than they already were.   1 Hotel Nashville is currently in search of a seasoned, insightful, and innovative Director of Rooms—a thought leader with a gift for service and an instinct for leadership, whose most important roles are to ensure the excellence of the entire guest experience, and our cause and the brand’s operational and financial outcomes are exceeded.    The Director of Rooms will play a quintessential role in the hotels success as a thought leader who can -and will- impact change and bring the ethos to life.

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Room Attendant to join our 1 Hotel South Beach Houskeeping team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   (Inside Tip: unexpected details are everything)

OUR COMPANY SH Hotels and Resorts, an affiliate of the global private investment firm Starwood Capital Group, is a sustainable hotel brand and management company that operates 1 Hotels, a nature-inspired lifestyle brand, Treehouse Hotels, luxury brand Baccarat Hotels, and SH Collection properties. Every day, over 2,000+ team members work together in synergy to create impactful memories by offering an unrivalled level of service and create a sense of feeling at home for our guests at our hotels. Our success is driven by our passionate, skillful team members who embody the SH Hotels & Resorts core values; we share a common goal to protect our earth, and to love the people who inhabit it. Our mission to find talent is simple. We seek to hire thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause – do all the good we can.   OUR OPPORTUNITY The Staff Account is dual position responsible Income Audit and Accounts Payable.  In Income Audit, this position is responsible for the reporting and reconciliation of daily revenues between various systems for multiple properties.  This position maintains records, resolves discrepancies, reviews settlements, verifies information and monitors procedures to ensure compliance with Accounting procedures.  In Accounts Payable, they ensure invoices flow through the payment cycle with the proper supporting documents, GL codes and approvals. 

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Housekeeping Supervisor to join our Treehouse London team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   (Inside Tip: unexpected details are everything.)

Grow with us... Life at the SH Hotels and Resorts is based on a simple idea: the world is beautiful, and we want to keep it that way, which means we always seek out new experiences, new neighborhoods, and all the roads in between. We are currently in search of a Lead Concierge and a true bon vivant—a person who loves, more than anything, to eat, drink, chat, and explore, someone who’ll share thoughtful, personal recommendations on everything from secret sunsets in Haena to an award-winning bar in Hanalei. We’re looking for someone who cares deeply about details, who’ll get you a table at that impossible-to-reserve restaurant, then send you for drinks at a blissful hideaway you’d never have found, introduce you to an incredible gallery, give you background on the neighborhood, and anything else you can imagine.      So, if your dream job involves talking at length (and with authority) about who makes the best local, well…anything—you might want to give us a call..   POSITION OVERVIEW:   Work effectively as part of the Front of House service team to provide efficient and courteous Concierge service to internal and external guests. Primarily responsible for, but not limited to, responding to a wide variety of guest requests by accurately assessing the needs of the guest and adding personal recommendations and touches to deliver the ultimate guest experience and maximize guest engagement while complying with all 1 Hotels policies.   PRINCIPLE DUTIES AND RESPONSIBILITIES:   · Responsible for setting and achieving goals for the Concierge Team · Managing and supervising the performance of the concierge team · Set Departmental objectives, work schedules, budget, policies, and procedures. · Proven skill in developing relations with guests, vendors, and internal departments. · Monitor Guest satisfaction reports and implement action to improve results. · Offering personalized service to guests such as restaurant reservations, arranging for spa services, booking transportation (limousines, airplanes, boats, etc.), procuring tickets to special events, and assisting with travel arrangements · Coordinating with other departments to ensure guest needs and requests are met. · Build a network of contacts in industry on the island. · Create special conversations with guests which identify personal preferences to record each guest's profile history. · Share in-depth knowledge or access to information regarding directions, travel time, cost, and various forms of transportation. · Maintain a constantly updated database with extensive information about the island highlights and approved vendors that reflect the 1 Brand. · Maintaining a thorough knowledge of the resort’s services, room types, prices, and policies · Maximize Sales Revenue through upselling. · Demonstrate first-hand knowledge of the recommendations with thorough research. · Be proactive and anticipate the complete requirements to make the experience a success. · Be knowledgeable of all in-house and arriving guests. · Make and confirm all transportation arrangements with a contracted company. · Arrange package delivery and pickup for guests. · Assist guests with mail, messages and any plans or arrangements they require. · Provide guests with confirmation of dining reservations, transportation, event tickets, etc. in the form of written, printed, or computer-generated forms. · Communicate all important details to leadership and colleagues. · Maintain a clean, neat and organized work area. · Maintain a consistent pre- arrival program for our incoming guests following the 1 way standard procedure · Stay current with developments and procedures in the hotel by attending daily front office rallies and reviewing the front office communications pass-ons daily. · Ability to assist guests with PMS questions, arrivals, and departures in HMS to prevent any queuing in the lobby. · Reconciliation of commissions, vendors billing and amenities · Perform any other reasonable duties as requested by the leadership team. · Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. · Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. Provide courteous, friendly and efficient service to all internal and external guests. Thank guests with genuine appreciation. · Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change. · Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected. · Establish and maintain open, positive, collaborative, and professional internal and external relationships. Develop lasting relationships with guests and secure repeat business. Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience. · Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. · Ensure compliance with hotel policies, procedures, and standards with self and colleagues. · Ensure uniform and personal appearance are clean and professional. · Maintain confidentiality of proprietary and guest information. Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

Grow with us... Productive. Satisfied. Proud to be part of a culinary dream team. That’s how working high-volume days/nights at SH feels. We fill our kitchen with locally sourced produce, and we hire people who believe in collaboration, thrive on innovation, respect nature and love to eat.   1 Hotel South Beach is currently searching for an enthusiastic, food-loving Line Cook II (Overnight) to make meals for the staff and prepare cooked-to-order, late-night dishes for guests ordering in-room dining. The best part? You’ll be cooking for and learning from some of the food world’s leading chefs and their teams. So if you’re most likely to be found in the kitchen at midnight, we’d love to meet.   (Inside Tip: Get to know a little about locally-sourced food.)    

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. And that’s what our Housekeeping team focuses on every minute, whether it’s adjusting a hallway area rug so it’s just right, or leaving a bedroom in such beautiful condition that guests can’t help but put their feet up and stay awhile, surrounded by a sense of beauty and calm. We’re currently seeking an Assistant Director of Laundry Services to lead our Housekeeping team at 1 HOTEL HANALEI BAY, a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.   The Laundry Manager is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.    Inside tip:  Leading by example may lead you to incredible growth opportunities.   POSITION OVERVIEW   Provides leadership, direction, and motivation to the team members in the Laundry Department, ensuring the successful execution of daily laundry operations and daily productivity for the team.   PRINCIPLE DUTIES AND RESPONSIBILITIES   · Developing and putting into operation the current system and technical advancement in the field of laundry operations. · Understanding of PH levels and chemicals involved formulating washing formula for stained loads. · Ensuring the washing of linen and uniforms as per standard. · Respond to emergency situations using information contained in MSD sheets. · Identify linen abuse and damage. · Maintenance and upkeep of all laundry equipment. · Coordinating with the Engineering Department about their routine maintenance of the equipment · Execute Monthly Linen, Terry, Bathrobes and Uniform Inventory · Preparing Annual Laundry Budget · Develop new methods for increasing laundry efficiency. · Coordinate with the maintenance team for outstanding repairs of machinery. · Overall controlling and supervision of the Department. · Training and coordination with supporting Departments. · Record and monitor laundry costs. · Make reports and recommendations when required. · Oversee the laundry equipment preventive maintenance program. · Approve distribution of linen to guestrooms, Food & Beverage department areas, spa and culinary · Direct all Laundry staff. · Approve the Laundry team member schedule. · Organizing training for the staff. · Hire and train new laundry staff. · Plan and provide recommendations for uniform replacement. · Ensure the uniform room inspects all uniforms daily for replacement and damage. · Conduct weekly departmental meetings with the team. · Ensure laundry status is communicated to Housekeeping and Hotel Leadership in a timely and efficient manner. · Communicate the impact of the department’s operations on the property’s operational and financial goals and objectives and achieve or exceed budgeted goals. · Inventory stock to ensure adequate supplies and ensure all team members have proper supplies, equipment, and uniforms. · Communicate areas that need attention to staff and follow-up to ensure understanding. · Supervise daily laundry shift operations and ensure compliance with all Laundry & Housekeeping Department policies, standards, and procedures. · Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings). Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. · Schedule team members to business demands and track team member time and attendance. · Manage staffing levels to ensure that operational needs and financial objectives are met. · Observe team member service behaviors and provide ongoing feedback. · Ensure team member recognition is taking place on all shifts and participate in all team member recognition programs. Celebrate successes and publicly recognize the contributions of team members. · Solicit team member feedback, utilize an “open door” policy and review employee engagement results to identify and address team member problems or concerns. · Stay informed of market trends and introduce new products and services to drive department success, increase revenue and ensure a competitive position in the market. · Ensure proper controls are in place and polices are established and followed by all team members and are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard. · Participate in the development and implementation of corrective action plans to improve operational success and strive to improve service performance. · Respond to and handle internal and guest problems and complaints. · Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change. · Establish and maintain open, collaborative internal and external relationships and ensure direct reports do the same. · Provide inspirational leadership to enliven the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars. · Recruit and select talented team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands. · Train department team members: plan, assign and direct work; reward and discipline team members; address complaints and resolve problems. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance. Empower team members to deliver the ultimate guest experience. · Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example. · Build and maintain an organizational culture that maximizes guest and employee engagement and attracts top talent.

Grow with us... We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.      1HOTEL HANALEI BAY has an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team.  Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.    We’re currently in search of an Assistant Director of Food and Beverage for the Beach & Pool who shares these values and will champion them at 1 Hotel Hanalei Bay. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.    (Inside Tip: This role was made with room to grow for a service-minded rockstar.) Position Overview:   Responsible for the total operation of pool, beach, restaurant, and cabanas including building sales and all other aspects of profit and loss, hiring/training of management and hourly team, daily execution of safety/sanitation, cleanliness, maintenance quality food preparation and guest service.   Responsibilities: • Develop and communicate a departmental strategy that is aligned with the property and brand and lead in its execution.• Establish goals to optimize performance and hold the department leadership team accountable for desired outcomes.• Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.• Supervise and manage team members and day-to-day operations understanding positions well enough to perform duties in team member absence.  Ensure and maintain the productivity level of team members.• Assist team members on the floor during meal periods and high demand times.• Provide excellent customer service to all team members and respond quickly and proactively to team member concerns.• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.  Respond quickly and proactively to guest’s concerns and take ownership of guest complaints/problems until they are resolved or addressed.• Improve service by communicating and assisting team members to understand guest needs, providing guidance, feedback and individual coaching when needed.• Meet with guests on an informal basis during meals or upon departure to obtain feedback on food & beverage quality, service and overall satisfaction. • Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.• Identify the developmental needs of others and provide opportunities for growth and development to maximize talent. • Develop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.  Maintain a positive cost management index for departmental operations.  • Partner with the Marketing team to develop a comprehensive restaurant marketing plan that is aligned with the restaurant concept, including social media, in-house collateral, and events.  Review and refresh plan quarterly.  Report out on successes and misses of program. • Oversee the financial aspects of the department including purchasing, payment of invoices and payroll.• Ensure proper controls are in place and polices are established and followed by all team members.• Establish and maintain open, collaborative relationships and ensure direct reports do the same.• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).• Establish and maintain relationships with leaders and team members in other departments and ensure restaurant offerings are well communicated throughout the property.• Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.• Create a learning atmosphere with a focus on continuous improvement.• Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.• Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.  Ensure the environment of the department emphasizes motivation, empowerment, team work, continuous improvement and a passion for providing service.  Encourage and build mutual trust, respect and cooperation among team members.• Ensure company policy and Brand Standards are followed.• Optimize profits by controlling food, beverage and labor costs.• Hiring, training and developing new hourly team members.• Increasing sales by ensuring guest satisfaction and prompt problem resolution.• Maintain an overall management style in accordance with our established best practices.• Provide leadership and direction to all team members to ensure efficient operation.• Ensure food quality and availability.• Prepare and present hourly team member reviews.• Responsible for ensuring team members have the tools to do their jobs.• Oversee the progressive discipline aspects of the department.• Ensures the training for newly hired staff is completed and they are certified to do their jobs.• Complete all tasks assigned by Division Head on time.• Manage day to day operations during scheduled shifts that include daily decision making, team member support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.• Review daily inventory, food costs, missing check reports, average checks, cover counts, and sales goals, and develop action plans if any fall below necessary standards.• Work with all managers to achieve individual performance goals and metrics that profitably grow the business while strengthening the brand and culture• Continually communicate with the management team, line employees and support staff regarding operational issues to find solutions to problems• Maintains regular 1 to 1meetings with the management team in order to create accountability.• Maintain proper staffing levels to ensure efficient and proper guest service. • Be knowledgeable of policies regarding personnel and administer prompt, fair and consistent corrective action for any and allviolations of company policies, rules and procedures.• Responsible for the cleanliness and proactive maintenance of all areas of the restaurant including public areas. • Prepare daily/weekly payroll reports.• Attend weekly staff meetings, F&B meetings, pre-convention meetings, B.E.O. review meetings.• Optimize profit by scheduling labor efficiently and ordering food and supplies to maintain appropriate inventory, portion correctly, minimize waste, etc.• Prepare end of shift reports including daily labor, food control and daily sales.• Immediately communicate and report equipment problems, practice good preventive maintenance with the Engineering team.• Increase sales by ensuring guest satisfaction and prompt problem resolution.• Exercise good judgment and decision making in escalating concerns and aggressively resolve issues.• Ensures the environment in the restaurant supports our core values and encourage fun in the workplace.• Responsible for compliance with OSHA, local health and safety codes as well as company safety and security policies. Emphasize safety, sanitation and security awareness, and ensure that team members are properly trained to create a safe work environment.• Ensure adherence to company cash handling and payment processing procedures.• Maintain food quality standards for the restaurant. Oversee all phases of food procurement, production and service, including,inventory and ordering, storage and rotation, food preparation, recipe adherence, plate presentation, and service and production time standards.• Ensures facilitation of rally’s in all shifts.• Responsible for the selection, on boarding and retention of team members through motivation, recognition, coaching and development.

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.    We’re currently in search of a Food & Beverage Manager for our rooftop restaurant, WATR, who shares these values and will champion them at 1 Hotel South Beach. Who strives to be a leader second-to-none, knows how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome.   Sound like you? We’d love to connect.   (Inside Tip: This role was made with room to grow for a service-minded rockstar.) 

OUR COMPANY SH Hotels and Resorts, an affiliate of the global private investment firm Starwood Capital Group, is a sustainable hotel brand and management company that operates 1 Hotels, a nature-inspired lifestyle brand, Treehouse Hotels, luxury brand Baccarat Hotels, and SH Collection properties. Every day, over 2,000+ team members work together in synergy to create impactful memories by offering an unrivalled level of service and create a sense of feeling at home for our guests at our hotels. Our success is driven by our passionate, skillful team members who embody the SH Hotels & Resorts core values; we share a common goal to protect our earth, and to love the people who inhabit it. Our mission to find talent is simple. We seek to hire thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause – do all the good we can.

Join us! The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside Baccarat, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.    We're currently seeking a  charismatic Front Office Manager at for Baccarat.  Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels.  If you feel this role is calling out your name, we'd love to hear from you.   

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Houseperson to join our 1 Hotel South Beach Overnight Housekeeping team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   (Inside Tip: unexpected details are everything.)

Grow with us... That’s right. You could potentially get paid to spend the day at the pool. Sound glorious? It kind of is.   We’re currently seeking a Pool Attendant to assist guests with anything and everything they need while lounging poolside, from delivering towels to setting up a beach chair in the perfect spot. You’ll also be expected to maintain the surrounding area to perfection, and foster guest loyalty and satisfaction every second of the shift.   (Inside tip: Jobs in a luxury space with the word “pool” in the description don’t come around that often)

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 HOTEL HANALEI BAY understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Server for 1 Kitchen PM.     In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.       Inside tip: Being attentive to the smallest details will ensure your success in this role

Grow with us... There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Room Attendant to join our 1 HOTEL HANALEI BAY team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.   Earn up to $1,000 Sign-on Bonus - The $1,000.00 sign-on bonus is valid for new job offers starting April 12, 2024 – July 12,2024  - The sign-on bonus will be paid to new team members in 3 payments after the candidate is hired and completes the specified days of employment. - On the 1st pay period following the completion of 30 days the team member will receive $250.00. The second $250.00 will be paid in the pay period following the completion of 90 days. Final payment of $500 will be paid in the pay period following the completion of 6 months. (Inside Tip: unexpected details are everything)

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.    We’re currently in search of a Senior Assistant General Manager for Watr, our rooftop restaurant, who shares these values and will champion them at 1 Hotel South Beach. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.    (Inside Tip: This role was made with room to grow for a service-minded rockstar.)

Grow with us... It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 HOTEL HANALEI BAY, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout Cook 1 a foodie at heart. Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.    

Grow with us... Planning a trip should be fun and easy, right? At 1 HOTEL HANALEI BAY, our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage.  Our team at 1 HOTEL HANALEI BAY is currently seeking an articulate, experienced Reservations Agent to join the team.  If you live for the details, and love seeing a great plan come to life, you might want to give us a call. 

Grow with us... The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming House Car Driver to come on board, someone who’s great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.    Inside Tip:  Knowing a thing or two...or three about the history of 1 HOTEL HANALEI BAY to share with your guests will set you up for success. 

Grow with us... The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming Bell Attendant to come on board, someone who’s great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.    Inside Tip: Knowing a thing or two...or three about the history of 1 HOTEL HANALEI BAY to share with your guests will set you up for success.

Grow with us... The unsung superheroes of PROPERTY NAME are those who keep guests safe and the property secure. Our Engineers protect and maintain the hotel itself, the property it’s on, and the surrounding grounds.  They attend to daily maintenance and repairs, from HVAC problem-solving to dry wall repair. Generally, engineers are the people who save the day, and who also ensures there is rarely, if ever, a day that needs saving.  We’re currently seeking an affable, reliable Engineer M2 at 1 HOTEL HANALEI BAY to lead the PM Shift and keep things running smoothly behind the scenes. And when you’re engaging with guests, it’s all about being accommodating, patient, and warm while resolving the issue as quickly and seamlessly as possible.   If you’re nodding in agreement while reading this, we’d love to connect.    Inside Tip: Flexibility, fast-thinking and teamwork are the keys to success in this role. 

Grow with us...   Definitely a step in the right direction, and a rare opportunity to be part of a world-class team. The Bamford Wellness Spa at 1 HOTEL HANALEI BAY is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Massage Therapist whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.   Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need.    

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. Our team at 1 Hotel Central Park is in search of a magnetic Director of Finance with remarkable tenacity, a sharp leader with an entrepreneurial spirit, who’s good-natured, a natural at relationship building, and puts their clients needs at the top of their priority list, while meeting (or surpassing) all revenue goals for the department.   The Director of Finance is a strategic financial business leader for the property that champions, develops and implements hotel-wide and market-wide strategies that deliver products and services to meet or exceed the needs and expectations of guests, team members and owners. This position provides financial expertise to enable the successful implementation of the brand service strategy and initiatives while maximizing the return on investment. Creates and executes a strategic business plan that is aligned with the hotel’s business strategy with a primary focus on the execution of financial and accounting activities and the delivery of financial results.   PRINCIPLE DUTIES AND RESPONSIBILITIES   Business/Functional Results • Lead and facilitate the achievement of property annual goals and targets to ensure profitability and revenue growth. Actively participate in cross-functional teams to drive overall business performance, e.g. revenue management and sales and marketing tools • Manage working capital, cash flow, capital, overall expenses and daily accounting activities to obtain highest value. Identify risk exposure and effectively manage financial and business risk to create and preserve value, ensuring effective systems of controls are in place.   Financial Leadership • Function as a strategic business partner to the General Manager and the Guidance Team. Leverage strong financial expertise and business acumen to influence the strategic direction of the operation, identify opportunities for growth, optimize allocation of financial resources, and drive business results. Advise the General Manager and the Guidance Team on existing and evolving business/financial issues and protect and strengthen the competitive advantage by supporting sound business and financial decision making. • Effectively lead the execution of finance and accounting responsibilities for the property including the preparation of the annual business plan and operating budget, forecasting, internal controls, financial analysis, cash management, balance sheet reconciliation, financial reporting, P&L accuracy, capital expenditure budget, etc. Educate property team on key financial processes. • Focus on maximizing the property’s revenue by supporting the development of revenue generating strategies for different areas of the hotel and related lines of business. Work with revenue management to develop effective revenue management strategies and set aggressive goals; participate in sales strategy meetings and use financial expertise and analytical models to evaluate mix of transient and group revenue and provide pricing and inventory recommendations to increase market share and attain growth and profit goals. • Help enhance the team’s business skills. Educate department heads on sales and profit maximization and cost control; provide ongoing analytical decision support & tools to ensure revenue goals are met and opportunities are identified and addressed. • Use financial analysis and market information to anticipate needs, identify business/financial issues, and recommend actions to maximize financial return. Identify opportunities to create value by challenging existing processes, encouraging innovation and driving necessary change through calculated risk taking.   Managing Execution of Finance • Create SOPs and put in place appropriate controls to manage business and financial risks. Ensure a strong accounting & operational control environment to safeguard assets, improve operations and profitability. Ensure compliance with standard and local operating procedures, and local regulations. • Leverage technology and effectively use information systems and tools to create operational efficiency and generate information to support decision-making. Oversee the implementation and maintenance of property based systems. • Oversee internal, external, and regulatory audit processes and ensure compliance with SOPs; make sure appropriate corrections are made. • Reconcile balance sheet and ensure account balances are supported by appropriate supporting documentation in accordance with SOPs. Ensure all issues in the balance sheet are disclosed and compliance with certification is timely. • Ensure that the P&L is accurate and statements are delivered to appropriate individuals in a timely manner. • Effectively manage property working capital and cash flow; identify key projects and manage associated capital expenditure funds for product improvement and increased revenue potential. • Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. • Analyze financial data and market trends and produce accurate forecasts that enable operations to react to changes in the business; monitor and take steps to enhance forecast accuracy; facilitate critique meetings to review information with leadership team. • Ensure tax rates used for sales/use tax are current and proper amounts are collected and/or accrued. Oversee the payment of real estate/ property taxes, payroll and other applicable local taxes, and if applicable hold in funded escrow accounts. Ensure tax exempt transactions are appropriate and properly documented. • Analyze ROI capital projects prior to committing funds and upon completion determine if anticipated results were achieved.   Building Relationships/Owner Relations • In partnership with the General Manager, develop a trusting and effective business partnership with the property owners by understanding the management contract, deal structure, and the owner's ROI expectations. Provide valuable information to owners and the Regional team, give meaning or context to the financial results, and demonstrate a solid understanding of cash flow and owner priorities. Proactively anticipate and address owner's needs. Pull in resources as necessary to help to resolve owner relations/contract issues. • Effectively manage communication with owners. Regular dialogue and presentations to owner’s representatives on actual and forecasted financial results. Development and presentation of business cases. • Promote and sell ideas persuasively to owners for stimulating business opportunities, improving service, and increasing profitability. • Accountable for compliance with contract and reporting requirements for the properties. Ensure the rest of the guidance team and property leadership team is familiar with the management contract and structure of the deal, and in compliance with contract requirements. • Build effective working relationship with the rest of the property leadership team, regional and corporate groups, external customers, partners and auditors. Effectively leverage resources outside of own area.  

Grow with us... It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 Hotel South BEach, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout PrepCook III a foodie at heart. Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.    

Grow with us... When restaurant guests arrive at 1 Hotel South Beach, the very first welcome they receive will often be from our hosts.  This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brand’s best self.     We’re currently seeking a Hostperson for our Habitat restaurant who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome.  Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant.  This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.  

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.    We’re currently in search of a Food & Beverage Manager for our Habitat restaurant who shares these values and will champion them at 1 Hotel South Beach. Who strives to be a leader second-to-none, knows how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome.   Sound like you? We’d love to connect.   (Inside Tip: This role was made with room to grow for a service-minded rockstar.) 

Grow with us... SH restaurant life is non-stop...and 1 HOTEL HANALEI BAY is full of some of the most imaginative food people in the industry. You’ll be part of an innovative team that’s always looking to make the next dish even more delicious than the last, and one that thrives on consideration, thoughtfulness, collaboration and hard work.   We’re currently seeking a Steward at 1 HOTEL HANALEI BAY. You’ll assist in maintaining the highest standards of food storage and safety, recycling processes, and most important, you’ll keep every utensil, every glass, every dish—absolutely sparkling.   (Inside Tip: It may seem obvious, but don’t be afraid to roll up your sleeves and get your hands dirty.)  

Grow with us... A step in the right direction, and a rare opportunity to be part of a world-class team. The Bamford Spa at 1 Hotel San Francisco is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Spa Coordinator whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.   As a Part-Time Spa Coordinator, you will have the opportunity to make the first impression with each spa guest, you'll assist them in booking treatments and selecting products that match their needs. Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need.

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1Hotel Mayfair understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive In Room Dining Night Waiter/Waitress.  In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.     Inside tip: Being attentive to the smallest details will ensure your success in this role 

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at The Treehouse understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Busser/Runner for our Madera.  In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.     Inside tip: Being attentive to the smallest details will ensure your success in this role 

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 Hotel Brooklyn Bridge understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Server for Osprey Restaurant.     In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.       Inside tip: Being attentive to the smallest details will ensure your success in this role

Grow with us... SH restaurant life: it requires strength, patience, stamina, imagination, great reflexes, openness to change, and a good sense of humor. Being nice goes a long way, too. We’re currently in search of an affable, creative, and accommodating Bartender, with the chops to win multiple mixology awards and the exuberance to provide guests a memorable, mood-lifting experience.   Inside tip:  If you're already thinking about a great new cocktail utilizing fresh, seasonal ingredients, we really think you should apply.       

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 Hotel Brooklyn Bridge understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.     Seeking an energetic, outgoing, and highly reliable BarBack to join our Osprey team. You’ll be responsible for supporting the bartender across all responsibilities, helping to create an unforgettable, distinctive experience for our guests.   Inside tip: Being attentive to the smallest details will ensure your success in this role.     

Grow with us... Every day is precious, especially the experiences we encounter with those around us.  The Food & Beverage team at 1 Hotel Brooklyn Bridge understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.  Our team is currently seeking a hard-working, attentive Seasonal Server Assistant for our The Osprey.  In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.     Inside tip: Being attentive to the smallest details will ensure your success in this role 

Grow with us... When restaurant guests arrive at The Osprey at 1 Hotel Brooklyn Bridge, the very first welcome they receive will often be from our hosts.  This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brand’s best self.     We’re currently seeking a Seasonal Host/Hostess who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome.  Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant.  This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.