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Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1 HOTEL HANALEI BAY understand (and value) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Server for 1 Kitchen.
In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
Grow with us...
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way, through responsible, forward-looking financial plans that make the most of our dollars and advance our mission. The SH Finance and Accounting team is one of the main secrets behind our brand’s success. It’s a group of math geniuses, accounting gurus, strategists, analysts, and more, who together run a highly-focused, responsible, and motivated team that’s dedicated to driving the bottom line by analyzing complex data and drawing evidence-backed conclusions.
We’re currently searching for a Finance Assistant to support this brilliant Finance and Accounting team.
(Inside Tip: if you spend your spare time finding the stories behind the numbers, we should definitely talk.)
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There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Room Attendant to join our 1 HOTEL HANALEI BAY team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.
(Inside Tip: unexpected details are everything)
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Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1 Hotel Central Park understand (and value) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Server Assistant for Jams Restaurant. In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
Grow with us...
Here’s a growth opportunity you don’t find often—assisting the best and most innovative in the luxury hospitality industry today. As part of the 1 Hotel Mayfair, you’ll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You'll thrive in organised chaos and be hardwired to succeed. Long story short? We love people who love a challenge. We’re currently searching for a high-energy, up-for-anything, ridiculously organised Coordinator to support our People Operations (Human Resources) Department.
Inside Tip: If you're the most organized person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.
Grow with us...
It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 HOTEL HANALEI BAY, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout Cook 1 a foodie at heart.
Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.
Grow with us...
Planning a trip should be fun and easy, right? At 1 HOTEL HANALEI BAY, our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage. Our team at 1 HOTEL HANALEI BAY is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.
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A step in the right direction, and a rare opportunity to be part of a world-class team. Daylife is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Daylife & Retail Coordinator whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.
As the Daylife & Retail Coordinator, you will have the opportunity to make the first impression with each guest. You will be responsible for supporting the Daylife Programming and the Retail departments that support the flagship hotel, 1 HOTEL HANALEI BAY’s goals of guest satisfaction, team member brand awareness, reputation and sustainability. 1 Hotels is a platform for change, and the Daylife & Retail Coordinator will be a key contributor to achieving these brand efforts at the hotel level, both externally and internally. This role will support the administration and operational tactics of the retail and programming team of 1 HOTEL HANALEI BAY through supporting the management of reservations, vendors, supplies, web and property marketing related to Daylife programming and retail support.
Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love retail products, you may be just who we need.
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The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming House Car Driver to come on board, someone who’s great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.
Inside Tip: Knowing a thing or two...or three about the history of 1 HOTEL HANALEI BAY to share with your guests will set you up for success.
Grow with us...
The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming Bell Attendant to come on board, someone who’s great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.
Inside Tip: Knowing a thing or two...or three about the history of 1 HOTEL HANALEI BAY to share with your guests will set you up for success.
Grow with us...
The unsung superheroes of PROPERTY NAME are those who keep guests safe and the property secure. Our Engineers protect and maintain the hotel itself, the property it’s on, and the surrounding grounds. They attend to daily maintenance and repairs, from HVAC problem-solving to dry wall repair. Generally, engineers are the people who save the day, and who also ensures there is rarely, if ever, a day that needs saving.
We’re currently seeking an affable, reliable Engineer M2 at 1 HOTEL HANALEI BAY to lead the PM Shift and keep things running smoothly behind the scenes. And when you’re engaging with guests, it’s all about being accommodating, patient, and warm while resolving the issue as quickly and seamlessly as possible.
If you’re nodding in agreement while reading this, we’d love to connect.
Inside Tip: Flexibility, fast-thinking and teamwork are the keys to success in this role.
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Definitely a step in the right direction, and a rare opportunity to be part of a world-class team. The Bamford Wellness Spa at 1 HOTEL HANALEI BAY is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Massage Therapist whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.
Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need.
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Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. Our team at 1 Hotel Central Park is in search of a magnetic Director of Finance with remarkable tenacity, a sharp leader with an entrepreneurial spirit, who’s good-natured, a natural at relationship building, and puts their clients needs at the top of their priority list, while meeting (or surpassing) all revenue goals for the department.
The Director of Finance is a strategic financial business leader for the property that champions, develops and implements hotel-wide and market-wide strategies that deliver products and services to meet or exceed the needs and expectations of guests, team members and owners. This position provides financial expertise to enable the successful implementation of the brand service strategy and initiatives while maximizing the return on investment. Creates and executes a strategic business plan that is aligned with the hotel’s business strategy with a primary focus on the execution of financial and accounting activities and the delivery of financial results.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Business/Functional Results
• Lead and facilitate the achievement of property annual goals and targets to ensure profitability and revenue growth. Actively participate in cross-functional teams to drive overall business performance, e.g. revenue management and sales and marketing tools
• Manage working capital, cash flow, capital, overall expenses and daily accounting activities to obtain highest value. Identify risk exposure and effectively manage financial and business risk to create and preserve value, ensuring effective systems of controls are in place.
Financial Leadership
• Function as a strategic business partner to the General Manager and the Guidance Team. Leverage strong financial expertise and business acumen to influence the strategic direction of the operation, identify opportunities for growth, optimize allocation of financial resources, and drive business results. Advise the General Manager and the Guidance Team on existing and evolving business/financial issues and protect and strengthen the competitive advantage by supporting sound business and financial decision making.
• Effectively lead the execution of finance and accounting responsibilities for the property including the preparation of the annual business plan and operating budget, forecasting, internal controls, financial analysis, cash management, balance sheet reconciliation, financial reporting, P&L accuracy, capital expenditure budget, etc. Educate property team on key financial processes.
• Focus on maximizing the property’s revenue by supporting the development of revenue generating strategies for different areas of the hotel and related lines of business. Work with revenue management to develop effective revenue management strategies and set aggressive goals; participate in sales strategy meetings and use financial expertise and analytical models to evaluate mix of transient and group revenue and provide pricing and inventory recommendations to increase market share and attain growth and profit goals.
• Help enhance the team’s business skills. Educate department heads on sales and profit maximization and cost control; provide ongoing analytical decision support & tools to ensure revenue goals are met and opportunities are identified and addressed.
• Use financial analysis and market information to anticipate needs, identify business/financial issues, and recommend actions to maximize financial return. Identify opportunities to create value by challenging existing processes, encouraging innovation and driving necessary change through calculated risk taking.
Managing Execution of Finance
• Create SOPs and put in place appropriate controls to manage business and financial risks. Ensure a strong accounting & operational control environment to safeguard assets, improve operations and profitability. Ensure compliance with standard and local operating procedures, and local regulations.
• Leverage technology and effectively use information systems and tools to create operational efficiency and generate information to support decision-making. Oversee the implementation and maintenance of property based systems.
• Oversee internal, external, and regulatory audit processes and ensure compliance with SOPs; make sure appropriate corrections are made.
• Reconcile balance sheet and ensure account balances are supported by appropriate supporting documentation in accordance with SOPs. Ensure all issues in the balance sheet are disclosed and compliance with certification is timely.
• Ensure that the P&L is accurate and statements are delivered to appropriate individuals in a timely manner.
• Effectively manage property working capital and cash flow; identify key projects and manage associated capital expenditure funds for product improvement and increased revenue potential.
• Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
• Analyze financial data and market trends and produce accurate forecasts that enable operations to react to changes in the business; monitor and take steps to enhance forecast accuracy; facilitate critique meetings to review information with leadership team.
• Ensure tax rates used for sales/use tax are current and proper amounts are collected and/or accrued. Oversee the payment of real estate/ property taxes, payroll and other applicable local taxes, and if applicable hold in funded escrow accounts. Ensure tax exempt transactions are appropriate and properly documented.
• Analyze ROI capital projects prior to committing funds and upon completion determine if anticipated results were achieved.
Building Relationships/Owner Relations
• In partnership with the General Manager, develop a trusting and effective business partnership with the property owners by understanding the management contract, deal structure, and the owner's ROI expectations. Provide valuable information to owners and the Regional team, give meaning or context to the financial results, and demonstrate a solid understanding of cash flow and owner priorities. Proactively anticipate and address owner's needs. Pull in resources as necessary to help to resolve owner relations/contract issues.
• Effectively manage communication with owners. Regular dialogue and presentations to owner’s representatives on actual and forecasted financial results. Development and presentation of business cases.
• Promote and sell ideas persuasively to owners for stimulating business opportunities, improving service, and increasing profitability.
• Accountable for compliance with contract and reporting requirements for the properties. Ensure the rest of the guidance team and property leadership team is familiar with the management contract and structure of the deal, and in compliance with contract requirements.
• Build effective working relationship with the rest of the property leadership team, regional and corporate groups, external customers, partners and auditors. Effectively leverage resources outside of own area.
Grow with us...
If you’re reading this, we’re guessing you know your way around a kitchen. And if we’re right, well, read on.
We’re currently seeking a detail-obsessed Senior Sous Chef for WATR with the leadership skills to motivate an amazing team, all while managing the daily (and detailed) operations of a high-volume, fast-paced scratch kitchen. Here’s the best part: you’ll continue to learn from some of the most creative chefs in the industry, assisting in all manner of food prep, line staff supervision, inventory, and lots of on-the-spot solutions. Our 1 Hotel South Beach is a top-notch team of food-lovers with the talent to change the way we live and eat. Interested? Show us you have what it takes, and the (kitchen) door is open.
Inside Tip: Creativity, empathy and mad chopping skills go a very long way.
Grow with us...
If you’re calm, cool, and collected, we have a job for you.
We’re currently seeking a Loss Prevention Officer (PT) - Pool Security at 1 Hotel South Beach to maintain the safety and security of the hotel’s guests, associates and assets. This job is all how about how you react, or just as important, don’t react, in a crisis. It’s about staying a step (or five) ahead of potentially dangerous situations, identifying them and managing them with professionalism, reasonable thinking and in accordance with 1 Hotel South Beach’s policies.
(Inside Tip: Meditation is an incredibly useful practice.)
Grow with us...
It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 Hotel South BEach, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout PrepCook III a foodie at heart.
Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.
Grow with us...
When restaurant guests arrive at 1 Hotel South Beach, the very first welcome they receive will often be from our hosts. This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brand’s best self.
We’re currently seeking a Hostperson for our Habitat restaurant who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome. Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant. This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.
Grow with us...
Life is precious including the experiences we have with food and the people we share those experiences with The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.
We’re currently in search of a Food & Beverage Manager for our Habitat restaurant who shares these values and will champion them at 1 Hotel South Beach. Who strives to be a leader second-to-none, knows how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome.
Sound like you? We’d love to connect.
(Inside Tip: This role was made with room to grow for a service-minded rockstar.)
Grow with us...
SH restaurant life is non-stop...and 1 HOTEL HANALEI BAY is full of some of the most imaginative food people in the industry. You’ll be part of an innovative team that’s always looking to make the next dish even more delicious than the last, and one that thrives on consideration, thoughtfulness, collaboration and hard work.
We’re currently seeking a Steward at 1 HOTEL HANALEI BAY. You’ll assist in maintaining the highest standards of food storage and safety, recycling processes, and most important, you’ll keep every utensil, every glass, every dish—absolutely sparkling.
(Inside Tip: It may seem obvious, but don’t be afraid to roll up your sleeves and get your hands dirty.)
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A step in the right direction, and a rare opportunity to be part of a world-class team. The Bamford Spa at 1 Hotel San Francisco is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Spa Coordinator whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.
As a Part-Time Spa Coordinator, you will have the opportunity to make the first impression with each spa guest, you'll assist them in booking treatments and selecting products that match their needs.
Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need.
Grow with us...
Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1Hotel Mayfair understand (and value) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive In Room Dining Night Waiter/Waitress. In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
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Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at The Treehouse understand (and value) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Busser/Runner for our Madera. In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
Grow with us...
Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.
We’re currently in search of a Lead Barista for Neighbors Cafe who shares these values and will champion them at 1 Hotel South Beach. Who strives to motivate the team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome.
Sound like you? We’d love to connect.
(Inside Tip: This role was made with room to grow for a service-minded rockstar)
Grow with us...
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way, which means we always seek out new experiences, new neighborhoods, and all the roads in between.
We are currently in search of a Concierge and a true bon vivant—a person who loves, more than anything, to eat, drink, chat, and explore, someone who’ll share thoughtful, personal recommendations on everything from secret sunsets in WEHO to an award-winning bar in Brooklyn. We’re looking for someone who cares deeply about details, who’ll get you a table at that impossible-to-reserve restaurant, then send you for drinks at a blissful hideaway you’d never have found, introduce you to an incredible gallery, give you background on the neighborhood, and anything else you can imagine. So if your dream job involves talking at length about who makes the best local, well…anything—we'd love to hear from you.
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1 Hotel West Hollywood is seeking a warm, articulate, instinctively helpful, sustainably minded Good Things Retail Attendant to join our team. You’ll be responsible for delivering an exceptional welcome to our guests, providing consistently attentive, thoughtful and helpful experience throughout their stay, and maintaining the elevated vibe within our shops.
Grow with us...
Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.
We’re currently in search of a Barista Supervisor for Neighbors Cafe who shares these values and will champion them at 1 Hotel Brooklyn Bridge. Who strives to motivate the team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome.
Sound like you? We’d love to connect.
(Inside Tip: This role was made with room to grow for a service-minded rockstar)
Grow with us...
Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1 Hotel Brooklyn Bridge understand (and value) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Server for Osprey Restaurant.
In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
Grow with us...
Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1 Hotel Brooklyn Bridge understand (and value) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Server Assistant for our Osprey. In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
Grow with us...
When restaurant guests arrive at 1Hotel Brooklyn Bridge, the very first welcome they receive will often be from our hosts. This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brand’s best self.
We’re currently seeking a Host/Hostess who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome. Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant. This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.
Grow with us...
SH restaurant life: it requires strength, patience, stamina, imagination, great reflexes, openness to change, and a good sense of humor. Being nice goes a long way, too. We’re currently in search of an affable, creative, and accommodating Bartender, with the chops to win multiple mixology awards and the exuberance to provide guests a memorable, mood-lifting experience.
Inside tip: If you're already thinking about a great new cocktail utilizing fresh, seasonal ingredients, we really think you should apply.
Grow with us...
Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1 Hotel Brooklyn Bridge understand (and value) that great, mindful people are required to execute an exquisite affair for our guests.
Seeking an energetic, outgoing, and highly reliable BarBack to join our Osprey team. You’ll be responsible for supporting the bartender across all responsibilities, helping to create an unforgettable, distinctive experience for our guests.
Inside tip: Being attentive to the smallest details will ensure your success in this role.
Grow with us...
Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1 Hotel Brooklyn Bridge understand (and value) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Seasonal Server Assistant for our The Osprey. In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
Grow with us...
When restaurant guests arrive at The Osprey at 1 Hotel Brooklyn Bridge, the very first welcome they receive will often be from our hosts. This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brand’s best self.
We’re currently seeking a Seasonal Host/Hostess who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome. Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant. This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.
Grow with us...
It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 Hotel South Beach, we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout PrepCook, a real foodie at heart.
Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.
Grow with us...
Life is precious including the experiences we have with food and the people we share those experiences with The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.
We’re currently in search of an Assistant In-Room Dining Manager who shares these values and will champion them at 1 Hotel South Beach. Who strives to be a leader second-to-none, knows how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome.
Sound like you? We’d love to connect.
(Inside Tip: This role was made with room to grow for a service-minded rockstar.)
Grow with us...
SH restaurant life: it requires strength, patience, stamina, imagination, great reflexes, openness to change, and a good sense of humor. Being nice goes a long way, too. We’re currently in search of an affable, creative, and accommodating Seasonal Bartender, with the chops to win multiple mixology awards and the exuberance to provide guests a memorable, mood-lifting experience.
Inside tip: If you're already thinking about a great new cocktail utilizing fresh, seasonal ingredients, we really think you should apply.
OUR COMPANY
SH Hotels and Resorts management company operates upscale, lifestyle, and luxury 1 Hotels, Baccarat Hotels, Treehouse Hotels and SH Collection properties. Every day, over 2,000+ team members work together in synergy to create impactful memories by offering an unrivalled level of service and create a sense of feeling at home for our guests at our hotels.
Our success is driven by our passionate, skillful team members who embody the SH Hotels & Resorts core values; we share a common goal to protect our earth, and to love the people who inhabit it. Our mission to find talent is simple. We seek to hire thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause – do all the good we can.
OUR OPPORTUNITY
The Development team drives new business opportunities for the company and its various hotel brands, through relationships with owners, developers and other external groups as well as working closely with key internal stakeholders.
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The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.
We’re current searching for a warm, welcoming, articulate Front Office Host to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
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That’s right. You could potentially get paid to spend the day at the pool. Sound glorious? It kind of is.
1 Hotel South Beach is currently seeking a Pool Attendant to assist guests with anything and everything they need while lounging poolside, from delivering towels to setting up a beach chair in the perfect spot. You’ll also be expected to maintain the surrounding area to perfection, and foster guest loyalty and satisfaction every second of the shift.
(Inside tip: Jobs in a luxury space with the word “pool” in the description don’t come around that often)
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There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly pristine and impeccably neat. We’re currently in search of a detail-devoted, cleanliness-obsessed Houseperson to join our 1 Hotel Central Park team. It’s a unique opportunity to be part of the luxury hospitality industry’s most innovative, exciting brand.
(Inside Tip: unexpected details are everything.)
Grow with us...
We are currently seeking a dynamic Social Media expert at 1 Hotel Mayfair. Reporting to the Director of Marketing, this integral role oversees the property’s digital presence and requires a creative, passionate, hardworking team player who can be our in-house digital storyteller. You’ll be part of an innovative team that’s always looking to make each marketing campaign and better than the last, and one that thrives on consideration, thoughtfulness, collaboration and hard work.
Responsibilities
Content Strategy and Creation:
- Develop and manage comprehensive social media content strategies and performance KPI’s for 1 Hotel Mayfair and each of its distinct venues (Dovetale and Dover Yard)
- Create and manage engaging monthly content calendars for the property and each restaurant venue that promote onsite programming, brand tentpole holidays, special events, collaborations and more.
- Organise and oversee professional photography and videography content shoots for all aspects of the property including rooms, food and beverage and special events.
- Capture on-brand, social first content on iPhone in real-time while attending monthly programming events on property when necessary.
- Design on-brand promotional materials and copy to build awareness and promote special events, limited time food and beverage offerings, sales collateral, newsletters etc.
- Strategise and manage a monthly paid social advertising boosting budget to support targeted campaigns for dining venues.
- Maintain and regularly audit copy and property content on website, app, and listings, including quarterly/seasonal refreshes of photos/videos.
- Consistently uphold the 1 Hotels brand guidelines and ensure all content and promotional materials align with the hotel's mission-driven approach.
- Implement campaign to increase reach and following across all three social platforms.
Community Management:
- Foster a strong online community for the property and each restaurant venue by actively engaging with guests and followers, responding to comments and assisting with inquiries in a timely manner.
- Protect the brand image by monitoring conversations across social media channels and implementing appropriate responses and proactive initiatives
- Understand the 24/7 nature of hospitality and the importance of handling sensitive situations timely and gracefully.
- Monitor social media channels for trends and discussions relevant to the luxury hospitality industry and the brand.
- Engage with influencers, bloggers, and partners to extend digital reach, working with the property’s PR agency for on-brand influencer collaborations.
Analytics and Reporting:
- Utilize social analytic tools to track and measure the performance of monthly growth and performance of the property’s social media accounts and campaigns.
- Review and report on monthly paid social advertising performance and provide strategic directive for future campaigns based on learnings.
- Create and submit detailed monthly reporting for each property account with learnings and insights on adjusting strategies based on the data-driven findings.
Website and Digital Marketing:
- Maintain and manage property and restaurant venue website that promote onsite programming, brand tentpole holidays, special events, collaborations and more.
- Working collaboratively with the wider 1 Hotels team ensuring web content aligns with the overall strategy and remains up-to-date with information as it happens
- Collate monthly offerings alongside Marketing Director for email marketing campaigns for brand, property and restaurant
OUR COMPANY
SH Hotels and Resorts, an affiliate of the global private investment firm Starwood Capital Group, is a sustainable hotel brand and management company that operates 1 Hotels, a nature-inspired lifestyle brand, Treehouse Hotels, luxury brand Baccarat Hotels, and SH Collection properties. Every day, over 2,000+ team members work together in synergy to create impactful memories by offering an unrivalled level of service and create a sense of feeling at home for our guests at our hotels.
Our success is driven by our passionate, skillful team members who embody the SH Hotels & Resorts core values; we share a common goal to protect our earth, and to love the people who inhabit it. Our mission to find talent is simple. We seek to hire thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause – do all the good we can.
OUR OPPORTUNITY
The Staff Account is dual position responsible Income Audit and Accounts Payable. In Income Audit, this position is responsible for the reporting and reconciliation of daily revenues between various systems for multiple properties. This position maintains records, resolves discrepancies, reviews settlements, verifies information and monitors procedures to ensure compliance with Accounting procedures. In Accounts Payable, they ensure invoices flow through the payment cycle with the proper supporting documents, GL codes and approvals.
Grow with us...
The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside 1 Hotel South Beach, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
We're currently seeking an impossibly charismatic Front Office Manager at 1 Hotel South Beach. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.
Grow with us...
It’s simple: we believe the world is beautiful and we want to keep it that way. At 1 Hotel CentraL Park we fill our kitchens with passionate culinarians who relish working with locally-sourced seasonal ingredients, and we run a culinary team that thrives on innovation, respects nature and believes in perfection. We’re currently looking for a standout Cook a foodie at heart.
Inside tip: If "Perfectionist" is your middle name, you may be successful in this role.
Grow with us...
The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside 1 Hotel Brooklyn Bridge, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
We're currently seeking an impossibly charismatic Front Office Manager at our 1 Hotel Brooklyn Bridge Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.
Grow with us...
The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside 1 Hotel Brooklyn Bridge, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
We're currently seeking an impossibly charismatic Front Office Manager at our 1 Hotel Brooklyn Bridge. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.
Grow with us...
Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1 Hotel Nashville understands (and values) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Seasonal Bartender for Harriet's Rooftop.
In this role, you'll master the ability to provide support for the food and beverage team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
Grow with us...
Every day is precious, especially the experiences we encounter with those around us. The Food & Beverage team at 1 Hotel Nashville understands (and values) that great, mindful people are required to execute an exquisite affair for our guests. Our team is currently seeking a hard-working, attentive Seasonal Server for Harriet's Rooftop.
In this role, you'll master the ability to provide support for the food and beverage team, to ultimately execute the perfect experience for our guests dining experience with us.
Inside tip: Being attentive to the smallest details will ensure your success in this role
Grow with us...
We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.
1 Hotel South Beach has an opportunity for a service-minded Overnight Assistant Front Office Manager to lead and inspire our great-natured overnight team. Our Overnight Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.
Grow with us...
If you’re calm, cool, and collected, we have a job for you.
We’re currently seeking a Loss Prevention Officer at 1 HOTEL HANALEI BAY to maintain the safety and security of the hotel’s guests, associates and assets. This job is all how about how you react, or just as important, don’t react, in a crisis. It’s about staying a step (or five) ahead of potentially dangerous situations, identifying them and managing them with professionalism, reasonable thinking and in accordance with 1 HOTEL HANALEI BAY'S policies.
(Inside Tip: Meditation is an incredibly useful practice.)